1. Information We Collect

When you interact with Meiborg through our phone or messaging systems, we may collect the following information:

• Phone number
• Name (if provided)
• Call and message metadata (date, time, duration)
• Call recordings or voicemail messages (where permitted)
• SMS/MMS message content
• Support or service-related communication history

2. How We Use Information

We use collected information solely for legitimate business purposes, including:

• Conducting business communications
• Customer service and support
• Dispatch, logistics, and operational coordination
• Compliance with legal, safety, and regulatory obligations
• Training, quality assurance, and system performance monitoring
• Security, fraud prevention, and misuse detection

Meiborg does not use SMS or phone data for unsolicited marketing purposes.

3. Call Recording and Monitoring

Certain phone calls may be recorded or monitored for quality assurance, training, compliance, and security purposes. Where required by applicable law, notice of call recording is provided at the beginning of the call or through other reasonable means.

4. SMS Messaging and Consent

By providing your phone number and engaging in SMS communication with Meiborg, you consent to receive text messages related to business operations, support requests, dispatch updates, or account-related communication.

• Message frequency may vary
• Standard message and data rates may apply
• Consent is not a condition of employment or purchase

You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive a confirmation message, and no further SMS messages will be sent to your number.

For assistance, reply HELP to any message or contact Meiborg directly. You will receive a response with support contact information and instructions on how to opt out.

To re-enroll in SMS communications after opting out, contact Meiborg dispatch or IT at 815-398-1111.

5. Information Sharing

Meiborg does not sell, rent, or trade personal information.

We may share information only with:

• Authorized service providers that support our phone and messaging systems
• Internal personnel with a legitimate business need
• Regulatory or law enforcement authorities, where required by law

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect phone and messaging data against unauthorized access, loss, or misuse. Access to communication records is limited to authorized personnel.

7. Data Retention

We retain phone and messaging records only for as long as necessary to fulfill business, legal, and compliance obligations, after which the data is securely deleted or anonymized according to company retention policies.

8. Your Rights

Depending on applicable law, you may have the right to request access, correction, or deletion of your personal information, subject to applicable legal retention requirements. To exercise any of these rights, contact us using the information in Section 10.

9. SMS Terms and Conditions

By receiving SMS messages from Meiborg, you agree to the following terms:

10. Changes to This Policy

Meiborg may update this Privacy Policy from time to time. Updates will be posted at https://meiborg.com/privacy with a revised effective date.

11. Contact Information